Customer service training video - Complaints: Five tactics for handling complaints effectively

20 Apr 2012 02:05 6
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For a free trial of the full video, click here http://www.videoarts.com/customer-service-and-sales-classics/complaints/

"I've come here to complain!" What are you going to do about it? -Badly-handled complaints can have a terrible impact on your brand reputation and financial performance. Give your frontline staff five tactics for handing complaints with this video resource from Video Arts.

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